Return Policy

We design everything with the customer in mind and truly care about your experience with our products. If you are unhappy with your rack we will do whatever we can to make things right. If you have any issues or need to return or exchange something within the first 30 days of purchase please Contact Us and we will solve the issue.

Limited Warranty

Upside Racks will repair or replace any Upside Rack determined by us to be defective in materials or workmanship within one (1) year of the date of original purchase. This express warranty is in lieu of all other warranties. Upside Racks shall not be liable for any incidental or consequential damages.

Shipping Policy

All products are posted subject to availability, in the event that a purchase is made for an out of stock item we will notify you straight away.

Delivery times

Estimated delivery times will be provided after the order is placed, these times commence from the date goods are shipped (not the date of order). Delivery times are a guide only and are subject to availability and approval of the order. All products in stock will be shipped within 1 business day of the order, barring exceptional circumstances where you will be notified prior to shipping. Multiple orders may be shipped in separate shipments.

Business day means Monday to Friday, excluding public holidays. We do not ship on Saturday and Sunday.

Shipping Costs

Costs are based on the weight of the order and delivery method selected. Postage costs are provided during the checkout process in your shopping cart. Any additional shipping charges will be notified during your checkout page (excluding Duties and Taxes)

Duties & Taxes for ANY countries outside Australia

The sale price and shipping costs are exclusive of any applicable taxes and duties imposed by your Government. We can not declare a lower dutiable value on any goods that are shipped, so please do not ask.

Promotions or Special Offers

Upside Racks may occasionally offer special offers and promotions (OFFER) on our products, the following terms and conditions will apply:

  • Only one OFFER can be used per order
  • Values are specified on the OFFER
  • Eligible time periods are specified on the OFFER
  • The OFFER is not redeemable for cash
  • OFFER is only available on website
  • Only products purchased with the OFFER during the eligible period will receive the applicable offer
  • Where no period is specified on the OFFER, the promotion will automatically close when the relevant promotion is discontinued on the website